Refund & Return Policy – Bugpaws
Effective Date: May 1st, 2026
At Bugpaws, we stand behind the quality of our products and are committed to providing a great customer experience.
Due to the hygienic nature of our products, we have the following policy:
1. Returns
We do not accept returns.
Bugpawsâ„¢ Paw Protectors and related products are sealed for safety and hygiene. Once shipped, items cannot be returned or resold.
2. Refunds & Replacements
We do not offer refunds for:
- Incorrect size selection
- Change of mind
- Improper use
However, we will gladly assist if there is an issue with your order.
We will offer a replacement or refund if:
- You receive a damaged or defective product
- You receive the wrong item
To request assistance, contact us within 7 days of delivery at:
👉 info@bugpaws.com
Please include:
- Your order number
- A description of the issue
3. Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase.
After this window, orders are processed and cannot be changed.
4. Shipping Issues
Bugpaws is not responsible for:
- Lost or stolen packages after delivery confirmation
- Delays caused by shipping carriers
If you experience an issue, we will do our best to help resolve it.
5. Customer Satisfaction
If you’re having trouble with sizing or use, we’re here to help.
Contact us at info@bugpaws.com and we’ll guide you to the best solution.
"If you wouldn't walk barefoot on a surface, such as a scalding or freezing sidewalk, neither should your dog." - American Kennel Club
Contact Us
1051 Prospect Place, Brooklyn NY 11213